Here, you will learn about the types of personal data we process and how we handle it. You will also find information on how to contact us regarding any personal data issues.

Please be informed that unless otherwise indicated, the administrator of your personal data is DAKAR SZEWCZENKO SP.J., located at PRZEMYSŁOWA 36, 16-001 IGNATKI, operating under the brand DAKAR SZEWCZENKO SP.J., registered in the National Court Register by the District Court in Białystok, XII Commercial Division KRS under number 0000202858, Tax Identification Number (NIP): 9661538712, Business Statistical Number (REGON): 051977525, email: sklep@klikmeble.pl (hereafter referred to as "DAKAR").

Whenever this Privacy Policy mentions GDPR, it refers to Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (known as the General Data Protection Regulation). The text of the regulation is available in the Law section on the Office for Personal Data Protection website: www.uodo.gov.pl.

This Privacy Policy is effective from April 20, 2024. We reserve the right to amend its contents, about which we will inform you at least 7 days in advance. We also note that this Privacy Policy is continually updated in line with the ongoing development of our Service. If you notice any discrepancies, please contact us using the information provided in section 6 below.

2.1 Registration/Forms

We collect your personal data when you contact us through a form provided or wish to use our electronic services such as the E-store, App, and Newsletter. Specifically, we collect your data when:

- You register in the Online Store to use it as a logged-in user—asking for your name, email address, phone number, delivery address, residence address, and company address.

- You register in the App or Dakar Smart Club—requesting at least your email address and phone number.

- You subscribe to the Newsletter—requesting your email address.

- You submit a product complaint—requesting your name, correspondence address, and email address.

- You exercise your right to withdraw from a contract concluded at a distance—asking for your name, surname, email address, and bank account number if you paid for the order by means other than from a bank account (particularly cash on delivery).

- You win a contest organized by Dakar—we collect such data as your name, email address, correspondence address, and phone number.

In each form through which we collect your data, we mark with an asterisk or other symbol the information necessary to use the full functionality of the service. We always aim to explain why and for what purpose we collect your data.

2.2 App

As an App client, you can enjoy several benefits dedicated to you, such as lower prices on some goods, the ability to participate in organized events, promotions, contests, access to a complete history of purchases made through the App or Dakar Smart Club, and the opportunity to take advantage of preferential offers.

To use these benefits and functionalities:

- You must provide your email address and phone number to register in the App.

- The purpose of the app is to facilitate your shopping at Dakar; therefore, after registration, you will be asked to provide your full name, although this is not mandatory.

- If you wish to receive special benefits for your birthday, you may provide your birth date, although this is not required.

- The App allows you to set a default delivery address at any time, but this is not mandatory, and you can enter a delivery address each time you make a purchase through the App.

- By using the App, you will be asked to consent to the collection of information about your current location while using the App.

While you use the App and for the purposes described below, we will process your data associated with your profile in the App, such as:

- Data provided at registration;

- Data about your purchases;

- Data about discounts and benefits you have used;

- Data about complaints.

In connection with your use of the App, we will send you notifications on an ongoing basis. You can manage these notifications in your phone settings and in the App.

2.3 Purchasing Goods

When you purchase goods through the App or E-store, in addition to your identification and contact information, we collect and process information necessary for the transaction, including:

- Information about the purchased goods;

- Information about the order value;

- Payment method details;

- Delivery address information.

When using the E-store, based on data collected through it, especially from cookies, we analyze your actions on the Service, including the pages you visit, and then prepare content that we believe may interest you (ordinary profiling).

2.4 Data from Other Sources

In some cases, we combine personal data provided by you from registrations/forms/orders with other information, including data about your use of our websites, the App, and social media pages, previous pages or messages from which you accessed our pages, and interactions with our communication, including those provided by external service providers (e.g., Facebook, Google), as well as your customer profile data (like purchase history, declared shopping preferences, items in the cart). Moreover, we supplement or merge your personal data with information from various external sources, including demographic, geographic data, and data about interactions with external service providers. We use the resulting combined data in a manner consistent with the provisions of this Privacy Policy and for the purposes specified therein.

2.5 Social Media

Some of our content is accessible through social media, as well as services, plugins, and applications. Viewing our content on social media platforms and participating in our organized contests or actions (e.g., by liking) involves processing your data by us. We collect data related to your social media account (e.g., name, user ID, profile picture, your posts, and likes). We may also collect data from your interactions with our shared content (e.g., viewed content, information about the ads displayed to you and the ads you clicked on). More information is available below in the section on Cookies.

2.6 CCTV Monitoring

When you visit us in a physical store, your image may be captured by installed cameras, which record video only.

2.7 Reviews

When you decide to leave a review of our goods while logged in as a user of the App or E-store, we collect and process your purchase information and identification data.

2.8 Customer Service

In accordance with the call recording regulations available on the E-store page, we have the right to record the course of a telephone conversation when you decide to call us. Therefore, only the following calls are recorded:

- Incoming calls;

- At the Customer Service Office, i.e., at the designated hotline number.

During such a call, we collect and process your data provided during the conversation, especially such as:

- Name and surname;

- Information about purchases and requests made;

- Information about your residence, phone number, or correspondence address.

We collect and process personal data for the purpose of:

1) Concluding and executing a contract with you, and taking actions at your request before entering into a contract (specifically, purchasing goods, delivering goods, providing you services related to our website and App or Dakar Smart Club, ensuring you benefits within the loyalty program) – based on Art. 6(1)(b) of the GDPR;

2) Fulfilling obligations provided in applicable legal provisions, particularly in tax law, accounting regulations, civil and consumer protection laws, personal data protection regulations – specifically, issuing invoices for purchases in the E-store, handling complaint processes, managing your statutory right to withdraw from the contract, and settling income generated on your side related to winning a contest organized by us – based on Art. 6(1)(c) of the GDPR;

3) Realizing our legitimate interests, based on Art. 6(1)(f) of the GDPR, such as:

- Applying direct marketing of our products and services and those of our partners to clients whose data we already possess, based on the analysis of your interests and preferences (i.e., through ordinary profiling), including presenting you marketing content and messages (such as tailored offers, e.g., bonuses, discounts, promotions), and if you have consented to communication through specific electronic channels, they will be sent via SMS/MMS or email;

- Managing our social media profiles, including ensuring order and security of participants in discussions on these profiles and removing comments that violate the law, good customs, or service regulations;

- Analyzing user activity on our social media profiles, including collecting data on the number of likes, comments, and shares of our profile or content posted on it;

- Conducting contests and promotions, including handling complaints related to these contests and promotions;

- Conducting customer satisfaction surveys;

- Conducting statistical analyses and market research (including based on profiling), analyzing the effectiveness of our marketing and promotional activities;

- Building network development strategies;

- Improving goods and services provided electronically;

- Ensuring the security of online services;

- CCTV monitoring in physical stores to ensure the security of property, customers, and staff;

- Establishing, investigating, or defending against claims;

- Ensuring the effective execution of contracts with your employer or contractor if you are an employee/collaborator of an entity with which we cooperate.

4) Based on your consent, according to Art. 6(1)(a) of the GDPR, for purposes such as:

- Sending you commercial information about our products and offers, as well as offers and products of our partners, if you have registered for the Newsletter service;

- Using location services while using the Homla App;

- Analyzing the quality of customer service conducted by the Customer Service Office;

- For any other purpose indicated in the consent content presented to you.

In every case where we collect your personal data, we strive to inform you clearly and transparently about the purposes for which your data is collected and how it will be processed, and whether providing this data is necessary.

We process your data for periods described in detail below. After these periods, we may continue to process personal data based on our legitimate interest, which is to defend against potential claims, provided that this period is no longer than the duration prescribed by applicable laws, particularly until the expiration of claims based on civil law provisions, or, in the case of documents containing your personal data of a tax nature, for a period provided by tax documentation and accounting regulations, i.e., 5 years from the end of the calendar year in which the tax payment deadline expired.

In the cases described above, we will cease to process your personal data before the planned processing term expires if you object to the processing of these data, and your request is justified under the GDPR provisions. If we process your data based on consent, we will cease to process your personal data immediately after you withdraw your consent to this processing.

4.1 Registration/Forms

We process your data collected during registration and through forms as long as there is a purpose for which the data was collected. Specifically, in cases where:

- You register in the Online Store to use it as a logged-in user—we process your data until you delete your Account;

- You register for the Dakar Smart Club—we process your data until you request to leave the Loyalty Program;

- You register for the App—we process your data until you delete your Account;

- You subscribe to the Newsletter—we process your data until you unsubscribe;

- You submit a product complaint—we process your personal data until the complaint procedure is completed;

- You exercise your right to withdraw from a contract concluded at a distance—we process your personal data until the transaction related to the contract withdrawal is settled;

- You win a contest organized by Dakar—we process your personal data until the deadline for submitting complaints in the Contest expires.

4.2 Purchasing Goods

We process data related to purchases for the duration of the consumer's rights under the liability of the Seller for non-compliance of goods with the contract. However, if you are a Dakar App client, we process data related to purchases made through the App as long as you use the App, to enable you to return to your purchase history.

4.3 Services Provided by Dakar Electronically

We process the data you provide us in connection with the services provided to you electronically for as long as you use these services.

4.4 Data from Other Sources

We will process data from other sources until you express a legally justified objection. Data we received from you in connection with conducting contests will be processed for the duration of the contest and until the deadline for submitting complaints expires, and if you are a contest winner, until 5 years from the end of the calendar year in which the tax payment deadline for which we are the payer expired.

4.5 Social Media

We process data to which we have access in connection with the operation of social media until you submit a legally justified objection, but no longer than the period during which you follow our profile on the given social media.

4.6 CCTV Monitoring

Data from CCTV monitoring are processed for 30 days from their registration on the industrial camera, after which they are overwritten, without the possibility of their restoration.

4.7 Reviews

We process data related to the publication of your reviews for as long as we consider these data useful in informing customers about the quality of our goods and current, but no longer than until you express a legally justified objection against the processing of these data.

4.8 Customer Service

Regardless of the purpose for which the data is processed in connection with these recordings, recordings are automatically deleted after 6 months from the day they were made, but no longer than until the end of court proceedings or the expiration of claims.

The range of rights you have in connection with the processing of your personal data depends on the legal basis on which we process your personal data. As a result, you have the right to:

a) Access your data and receive a copy of it,

b) Rectification (correction), update your data,

c) Deletion, restriction of processing of personal data;

d) Object to the processing of personal data, if the basis for processing personal data is the justified interest of the Administrator (Art. 6(1)(f) GDPR);

e) Withdraw consent to the processing of personal data if the sole basis for processing personal data for a specific purpose is your consent (Art. 6(1)(a) GDPR);

f) Data portability;

g) Lodge a complaint with the supervisory authority (Personal Data Protection Office, ul. Stawki 2, 00-193 Warsaw)

If you have any questions about the processing of your personal data or would like to exercise your rights concerning the processing of your personal data, you can do so in any way you choose, such as:

1) By email, using the address: sklep@klikmeble.pl

2) By mail, using our correspondence address: Dakar headquarters.

We may also disclose your personal data to other entities. However, whenever we do so, we maintain all security requirements arising from universally applicable legal provisions. We primarily share your data with:

1) Couriers and transport companies—to the extent necessary to perform the sales contract of which you are a party and only data necessary for the effective delivery of the shipment, such as your name, provided correspondence address, email address, and phone number;

2) Service providers who perform marketing campaigns for us—to the extent limited to the purpose of conducting effective advertising and marketing campaigns;

3) Partners—if you have consented to the Newsletter subscription or are a logged-in user of the App, to the extent necessary to inform you about products or services of our Partners that may interest you;

4) Financial institutions providing consumer credit—to the extent necessary for you to apply for a consumer credit agreement to make purchases at Dakar;

5) Entities handling electronic payments—to the extent necessary to realize payments under the given sales contract;

6) State authorities—particularly such as Municipal Consumer Advocates or the President of the Office of Competition and Consumer Protection, to the extent necessary to conduct proceedings by these bodies, as well as tax administration authorities, to the extent necessary to settle any income tax from prizes in contests organized by Homla;

7) Law enforcement agencies—specifically, this refers to CCTV recordings, which are provided only to the Police. Such recordings are not shared with any third parties even if they demonstrate a legal or factual interest in obtaining such recordings;

8) External service providers, such as external advertising platforms or Social Media Services—if you have accepted the use of cookies by external service providers, to the extent of delivering our content and marketing messages;

9) Entities that assist us in legal, IT, and accounting services. We may transfer your data to third countries outside the European Economic Area (EEA) in situations where some of our recipients are based outside the EEA. In such cases, however, we apply standard contractual clauses arising from European Commission guidelines, which aim to adequately protect your personal data.

Our Service offers you a range of services that require us to contact you via SMS or email. However, in every case where we want to contact you via SMS or email, we obtain your consent to contact using the specified end device, based on the provisions of the Act on the provision of electronic services.

We will contact you in this way especially when:

1) You are a client of our App—in this regard, we contact you informing you about promotions, discounts, and benefits available to you in connection with having an Account in the App. Additionally, if you place an item in the "Cart" but do not finalize the purchase, we may contact you to remind you of the goods in the Cart or offer you an additional, special discount on these goods;

2) You are a subscriber to our Newsletter—in this regard, we contact you by sending marketing information, our offers, and offers of our Partners.

Additionally, for customers of our physical stores, we have launched a service informing the customer about the progress of the complaint process, i.e., about: (a) the delivery of the claimed goods to Dakar; (b) the issuance of a decision regarding the claimed goods; (c) the manner of handling the complaint. Customers of Dakar physical stores can also take advantage of the option to be notified about the delivery of a specific item to the store. This service applies when a customer of a Dakar physical store makes a purchase in the store, which is then delivered to that store. If a customer wishes to use the above services, the customer of the physical store is asked to consent to SMS/email communication by submitting an appropriate statement on the Seller's form.

If you no longer wish to receive notifications through a given communication channel, you can report this for the Newsletter service by clicking on the deactivation link found in every Newsletter communication, and in other cases, by submitting your request to the email address: sklep@klikmeble.pl. If you are a Dakar App client, withdrawing consent for communication is possible in the Settings of your Account in the App.

Our Service does not automatically collect any information, except for information contained in cookies.

Cookies are computer data, specifically text files, stored on your end device (e.g., phone, laptop) when you use the Service and are intended for use with the Service's websites. Cookies usually contain the name of the website from which they come, the time they are stored on the end device, and a unique number.

The entity placing cookies on your end device and having access to them is the Dakar company.

Cookies are used by us to:

- Adjust the content of the Service's websites to your preferences and optimize the use of websites; these files allow your device to be recognized and display the website tailored to your individual needs;

- Create statistics that help understand how Service Customers use websites, which allows improving their structure and content;

- Maintain your session (after logging in), so you do not have to re-enter your login and password on each subpage of the Service.

No personal data is stored in the cookies. Cookies are not used to determine your identity.

The Service uses two basic types of cookies:

- "session" cookies and

- "persistent" cookies.

"Session" cookies are temporary files stored on your end device until you log out, leave the website, or disable the software (web browser). "Persistent" cookies are stored on your end device for the time specified in the cookies' parameters or until you delete them.

The following types of cookies are used in the Service:

- "necessary" cookies, enabling the use of services available within the Service, e.g., authentication cookies used for services that require authentication within the Service;

- Cookies used to ensure security, e.g., used to detect fraud in the authentication within the Service;

- "performance" cookies, enabling the collection of information about the use of the Service's websites;

- "functional" cookies, allowing "remembering" the settings you choose and personalizing your interface, e.g., in terms of the chosen language or region from which you come, font size, website appearance, etc.;

- "advertising" cookies, enabling the delivery of advertising content more tailored to your interests.

Through the Cookie settings on our pages, available at your first visit and after clicking on the "Cookie settings" link at the bottom of the page, you can decide which categories corresponding to the above processing purposes you accept. Remember, however, that necessary cookies are always enabled because they are required for the proper functioning of our pages or App.

In many cases, the software used to browse websites (web browser) by default allows the storage of cookies on your end device.

Please be informed that at any time you can withdraw or change the scope of consent previously given for the use of cookies in the Service and delete them from your browser. However, we note that this will not result in the absence of ads while you use the website. Such ads will still be presented to you, but they will not be adjusted to your observed preferences.

At any time, you can also change the settings regarding cookies. You can also restrict or disable cookies in your browser at any time by such settings to block cookies or to warn you before saving a cookie on the device you use to browse the Service's content. However, in this case, using the Service may be less efficient, you may not have access to certain content, you may not be able to use some of the Service's functionalities, and in extreme cases, the correct display of the Service's pages may be completely blocked.

Detailed information about the possibilities and ways of handling cookies is available in the settings of the software (web browser).

Cookies are placed on your end device and may also be used by advertisers and partners cooperating with the Service operator, such as Google.

More information about cookies can be found in the "Help" section in the internet browser menu.

Until the end of your session in the Service, the following data is stored in your browser:

- Server identification: ROUTEID cookie,

- Session variables: main cookie,

- Client name: mega_nick cookie.

If you are a subscriber to our Newsletter or use our App, we want to offer you the most advantageous offers concerning our goods, as well as goods in which you might be interested. For this purpose, we cooperate with our Partners.

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