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Orders:
To place an order, begin by browsing our extensive selection of furniture. Once you've found the items you're interested in, add them to your cart. Proceed to the checkout process where you'll be prompted to enter your personal and shipping details. After selecting your preferred payment method and confirming your order, you'll receive an email confirmation containing the details of your purchase.
Yes, you can make modifications to your order before it's shipped out. Simply contact our customer service team via email or phone and provide them with the necessary changes. We'll do our utmost to accommodate your requests and adjust your order accordingly.
Upon placing your order, you'll receive an email confirmation with your unique order number. You can use this number to track the status of your order by logging into your account on our website and accessing the "My Orders" section. Here, you'll find real-time updates on the progress of your order, including shipping and tracking details.
Yes, you have the option to cancel your order if it hasn't been processed yet. Please reach out to our customer service team as soon as possible to request a cancellation. We'll assist you promptly in canceling your order and processing any necessary refunds.
Delivery:
We offer a variety of delivery options to suit your preferences, including courier delivery, klikmeble, and personal pickup. During the checkout process, you can select the delivery method that best fits your needs.
For items exceeding 30 kg, the courier is not obligated to carry them inside your residence (apartment, block, or tenement house). In such cases, the delivery will be made to the front of your apartment or the entrance of the stairwell. Please note that the courier does not provide assistance with carrying the shipment.
Delivery times vary depending on your chosen delivery option and your location. Estimated delivery times for each item are provided on the product pages. Once your order has been dispatched, you'll receive an email confirmation with tracking information to monitor the progress of your delivery.
Yes, you can track your shipment using the tracking number provided in the email confirmation. Additionally, you can log into your account on our website and navigate to the "My Orders" section to view the status of your order, including tracking details.
Products:
Yes, all products offered in our store are brand new and come in their original manufacturer packaging. You can be assured that you'll receive your product in pristine condition, ready for use.
Absolutely, we ensure that all our furniture is crafted from top-quality materials to ensure durability, functionality, and aesthetics. We collaborate only with reputable manufacturers whose products meet our stringent quality standards.
Yes, we're committed to offering eco-friendly products. We partner with manufacturers who prioritize environmentally friendly materials and production processes. Additionally, some of our product lines feature items made from renewable or recycled materials.
Most of our products are covered by the manufacturer's warranty, with detailed warranty information available on the product pages. If you encounter any issues with your purchase, please don't hesitate to contact us, and our customer service team will assist you promptly.
Returns and Complaints:
To initiate a return, please contact our customer service team, who will provide you with the necessary information and instructions for the return process. Please note that you have 14 days from the date of purchase to return the item, no questions asked.
To qualify for a return, the product must be in its original condition, unused, and returned in its original packaging. Detailed return requirements can be found in our store's terms and conditions. Once we receive the returned item, we'll process the refund to your account within a few working days.
If you encounter any problems with your purchased product, please reach out to our customer service team as soon as possible. Provide a detailed description of the issue, along with proof of purchase and any relevant photos.
We aim to process complaints promptly, though the timeframe may vary depending on the nature of the complaint and the volume of submissions. As required by law, we have 14 days to process complaints from the date of receipt. Rest assured, we'll keep you informed of any progress throughout the complaint resolution process.